Booking Terms Bright Stay Properties
1. Reservation Process
When the person making the reservation (the Primary Guest) submits a booking through our online system, an automatic email will be sent to the address provided. This email contains a summary of your booking and a request to pay the required deposit.
Your booking becomes confirmed and legally binding once we send written confirmation via email and acknowledge receipt of your deposit.
If the deposit is not paid within 3 days of submitting the booking request, we reserve the right to cancel the reservation unless an alternative arrangement has been agreed. The Primary Guest is responsible for ensuring all payments are made on time.
All quoted prices are for the entire accommodation, not per person.
2. Payments
A deposit of 25% of the total booking cost is required within 3 days of making the booking.
The remaining balance is due 56 days before arrival unless otherwise agreed. Failure to pay by the due date may result in cancellation of the booking.
Bookings made within 56 days of arrival must be paid in full within 3 days of booking, unless a separate agreement has been made.
Security Deposit
A refundable £250 security deposit will be pre-authorised on the card used for the balance payment.
This will be held from 1 day before arrival until 7 days after departure to cover:
Damage
Missing items
Excessive cleaning
Breach of house rules
Any deductions will be discussed with the Primary Guest.
3. Cancellation by the Guest
We recommend all guests obtain UK travel insurance.
Cancellations Due to UK Government COVID-19 Restrictions
If restrictions legally prevent your stay, you may select:
A date change
A credit voucher
A full refund
More Than 56 Days Before Arrival (non-COVID reasons)
Your deposit will be refunded only if we successfully re-let the property.
If not re-let, the deposit is non-refundable.
Less Than 56 Days Before Arrival (non-COVID reasons)
No refund is available unless we re-let the property.
If re-let, you will receive a refund matching the value of the replacement booking.
Please contact us directly if you wish to cancel or need guidance regarding your situation.
4. Cancellation by Us
If we are unable to provide the booked accommodation due to unforeseen circumstances (such as emergency repairs or government restrictions), our liability is limited to:
-
A full refund of all payments made, or
-
A credit voucher if preferred
We are not responsible for indirect losses including travel costs or alternative accommodation.
5. Date Changes
We will consider requests to change booking dates, though approval is subject to availability and is not guaranteed.
If approved, we will issue an updated booking confirmation.
If your booking cannot proceed due to new UK government COVID-19 restrictions, we will offer:
New dates
A credit voucher
A full refund
6. Owner Liability
If the property becomes unavailable before your arrival due to an unavoidable event, we will notify you promptly and offer:
A full refund of all payments, or
A credit voucher for a future stay
We are not liable for consequential losses such as travel expenses, cancellations, or alternative accommodation costs.
7. Property Use
Your rental period begins at 4:00pm on the day of arrival and ends at 10:00am on the day of departure, unless otherwise agreed.
Maximum occupancy is depending on the short let property guidence, unless Bright Stay Properties approves otherwise in writing.
The property may only be used for holiday or serviced accommodation purposes. Parties, events, or gatherings are not permitted unless pre-approved.
8. Guest Responsibilities
Guests agree to:
Refrain from smoking inside the property
Treat the property and its contents with reasonable care
Leave the property in a clean and tidy condition
Respect neighbours and keep noise to a reasonable level
The Primary Guest is responsible for the behaviour and actions of all guests.
9. Breakages, Damages, and Issues
Please report any damage or maintenance issues immediately.
The Primary Guest is liable for:
Damage to the property or furnishings
Missing items
Excessive cleaning
Unauthorised extra guests
Breach of house rules
Bright Stay Properties may deduct applicable costs from the security deposit.
10. Right of Entry
We reserve the right to enter the property at reasonable times for essential maintenance, safety inspections, or necessary checks. We will notify you in advance whenever possible.
11. Pets
Pets may be permitted, but only with prior approval before the booking is confirmed. Any additional pet fee will be agreed in advance.
Pet owners must ensure that:
Pets are supervised and under control at all times
Pets are not left unattended in the property
Pets are kept off all furniture and beds
Any damage, extra cleaning, or disruption caused by pets will be the responsibility of the Primary Guest and may result in additional charges.
12. Accommodation Information
We strive to provide accurate and current information about the property.
However, minor variations may occur due to maintenance, upgrades, or improvements.
13. Rental Agreement
This booking is for holiday or serviced accommodation use only and does not create a tenancy under UK housing law.
Sub-letting the property is strictly prohibited.
14. Personal Property
Guests are responsible for their own belongings.
We will assist in returning lost items where possible, but postage or courier costs may be charged.
Bright Stay Properties
We aim to provide all guests with a comfortable, safe, and enjoyable stay. By completing a booking with us, you agree to these Terms and Conditions.